Earls Court Online Flower Delivery: Terms, Conditions & Policies

Earls Court Flowers – Online Delivery Terms & Conditions

Introduction

Welcome to Earls Court Flowers. By placing an order for flower delivery via our website, you agree to be bound by the following Terms and Conditions. These terms are designed to clarify your rights and obligations as our valued customer and our responsibilities as an online flower delivery provider. These Terms & Conditions are applicable to all customers in Earls Court and surrounding areas. Please read these Terms thoroughly prior to placing your order. If you have any questions regarding these Terms, please contact our customer service team. Your statutory rights are not affected.

1. Order Process

1.1 Selecting Flowers
All products and services displayed on our website are subject to availability. Our website provides clear images and descriptions of each bouquet and floral arrangement. While we strive for accuracy, flowers are natural products, and minor variations in colour, size, or form may occur.

1.2 Placing Your Order
To place an order on our website:

Select your desired bouquet or floral arrangement.
Add any extras (e.g., gift cards or vases) if required.
Provide complete and accurate delivery details, including recipient name, address in Earls Court or surrounding areas, and contact information.
Review your order summary and proceed to payment.

After confirming payment, you will receive an order confirmation. It is your responsibility to check all details. If any correction is needed, contact us promptly so amendments can be made before dispatch.

1.3 Acceptance of Orders
Your order is accepted once you receive a confirmation from Earls Court Flowers. We reserve the right to decline or cancel orders where the product is unavailable, delivery instructions are incomplete, or payment is not authorised. If your order cannot be fulfilled, we will notify you as soon as possible and provide a full refund.

1.4 Delivery Zones
We offer flower delivery to customers throughout Earls Court and most neighbouring areas. Please refer to our delivery page or contact our customer service if you are unsure whether your delivery address is covered.

2. Payment Terms

2.1 Accepted Payment Methods
Payment must be made in full at the time of placing your order. We accept most major credit and debit cards as well as select secure online payment methods. All prices are in Pounds Sterling (£), and are inclusive of VAT where applicable.

2.2 Secure Transactions
Our website employs secure encryption technology to ensure all transactions are processed safely. Your financial information is not retained by Earls Court Flowers after transaction completion.

2.3 Pricing
Product prices and delivery charges are clearly stated on the website. While we strive for accuracy, it is possible that errors may occur. If a pricing error is identified after your order is placed, we will inform you and give you the option to reconfirm your order or cancel it for a full refund.

3. Delivery

3.1 Delivery Timing
We make every effort to deliver your flowers at the specified date and, where possible, the requested time. Same-day and next-day delivery services are available for most orders placed before our daily cut-off time. However, delivery times are approximate and subject to conditions beyond our control, such as high seasonal demand or unforeseen delays.

3.2 Delivery Address
You must provide complete and accurate delivery information. Earls Court Flowers cannot accept responsibility for late or missed deliveries when incorrect or incomplete delivery information has been provided. Should delivery to the recipient not be possible, we will attempt delivery as per your instructions or leave the order in a safe location, with a neighbour, or return it to the shop for collection where appropriate.

3.3 Delivery Confirmation
We will confirm dispatch and, where possible, delivery completion. Our liability for delivery is limited to making reasonable efforts to complete the delivery to the address provided.

4. Cancellations and Changes

4.1 Cancelling Your Order
Customers may cancel an order up to 24 hours before the scheduled delivery date for a full refund. To cancel, please contact our customer service with your order reference and details. After this period, your order may already be in preparation or dispatched, and cancellation may not be possible.

4.2 Changing Your Order
Amendments to your order, such as changing the delivery address or updating a card message, can be made by contacting us no later than 24 hours before the scheduled delivery. While we will make every effort to accommodate changes after this timeframe, we cannot guarantee alteration will be possible once preparation has commenced.

4.3 Right to Cancel by Earls Court Flowers
We reserve the right to cancel or suspend any order if unforeseen circumstances make it impossible to fulfil your request, such as supply shortages, staff illness, or extreme weather events. In these instances, we will notify you promptly and offer a suitable replacement or a full refund.

5. Returns & Refunds Policy

5.1 Quality Guarantee
Earls Court Flowers is committed to delivering the highest quality fresh flowers. If you are not satisfied with your flower delivery, let us know within 24 hours of receipt, providing photographs where appropriate to help us assess the concern.

5.2 Eligibility for Refunds and Replacements
Where flowers or arrangements arrive damaged, wilted, or significantly not as described, we may offer a replacement, alternative product, or full/partial refund at our discretion. For perishables, refunds and replacements are made on a case-by-case basis, and evidence of the issue may be required.

5.3 Procedure
Contact our customer service team to start a refund or return process. Please provide your order number, delivery address, description of the issue, and clear photos of the arrangement received. We aim to resolve all quality issues as quickly as possible.

6. Customer Obligations

6.1 Providing Accurate Information
Customers are responsible for providing accurate, true, and complete information when placing orders. Failure to supply correct details may result in delayed or non-delivery for which Earls Court Flowers cannot be held responsible.

6.2 Product Care
Instructions on caring for your flowers are supplied with your delivery and on our website. You are responsible for following these instructions to guarantee the longevity of your arrangements.

7. Liability & Limitations

7.1 General Limitation
Earls Court Flowers’ liability for any loss, damage, or non-delivery of your order is limited to the value of your order or the provision of a replacement where appropriate. We are not liable for indirect, incidental, or consequential losses, including loss of enjoyment or missed occasions, except where such liability cannot be excluded by law.

7.2 Force Majeure
We will not be liable or responsible for failure to perform, or delay in performance, due to events beyond our reasonable control. Such events include, but are not limited to, natural disasters, severe weather, strikes, pandemics, or disruptions in suppliers’ or couriers' services.

8. Intellectual Property

All website content, including images, graphics, text, product descriptions, branding, and logo, are the property of Earls Court Flowers or our licensors. Unauthorised use, copying, reproduction, or distribution is prohibited without express written consent.

9. Privacy and Data Protection

We take our obligations under UK data protection law seriously. All personal information you provide is used only for the processing of orders and will not be disclosed to third parties except as required to fulfil your delivery, comply with legal obligations, or where explicit consent has been given. For more information, please consult our Privacy Policy.

10. Governing Law and Jurisdiction

These Terms & Conditions, and any disputes arising from or in connection with them (including non-contractual disputes), are governed in accordance with the laws of England and Wales. All parties agree to submit to the non-exclusive jurisdiction of the courts of England and Wales.

11. Amendments to These Terms

Earls Court Flowers reserves the right to amend or update these Terms & Conditions at any time. Updated versions will be published on our website and will apply to all orders placed after the date of publication. It is your responsibility to check these Terms periodically for changes.

12. General Provisions

12.1 Severability
Should any provision of these Terms & Conditions be found to be unenforceable or invalid for any reason, such provision will be severed, and the remainder of the Terms will remain in full force and effect.

12.2 Waiver
No delay or failure by Earls Court Flowers to exercise any right or remedy set out in these Terms & Conditions shall constitute a waiver of that or any other right or remedy.

12.3 Third Party Rights
Nothing in these Terms & Conditions confers any rights upon any person not a party to these agreements under the Contracts (Rights of Third Parties) Act 1999.

13. Service Area Notice

Please note: These Terms & Conditions govern all flower delivery services provided by Earls Court Flowers for customers located in Earls Court and the surrounding neighbourhoods. By ordering with us, you confirm your acceptance of these terms for online flower delivery in this area.

If you have questions or require clarification on any part of these Terms & Conditions, our team will be happy to assist you.