Returns, Refunds & Complaints Policy
Our Fresh Flowers Guarantee in Earls Court
At Earls Court Flowers, we take great pride in delivering the freshest, highest-quality flowers to our customers throughout Earls Court and nearby areas. As your trusted local florist serving both households and local businesses, your satisfaction is our top priority. Our Fresh Flowers Guarantee ensures you always receive blooms that are vibrant, long-lasting, and beautifully presented.
Damaged-on-Arrival Policy
All our floral arrangements are carefully packed for delivery. In the unlikely event your order arrives damaged, wilted, or not as described, please reach out to us on the day of delivery. We kindly ask that you provide clear photographs of the flowers and the packaging. Our team will assess the issue promptly and work with you to achieve a quick resolution.
Freshness Window
We guarantee that our flowers are fresh for at least 5 days from the date of delivery, provided they are cared for according to the care instructions supplied. Certain delicate or seasonal blooms may have varying longevity, which we will advise at the time of ordering if applicable. If your flowers do not remain fresh within this time window, let us know right away so we can make it right.
Refund and Replacement Options
Your satisfaction matters to us. If you experience any issues with the freshness or quality of your Earls Court flower delivery, we offer the following options, subject to assessment and verification:
- Replacement: We will deliver a fresh replacement arrangement to your address in Earls Court at the earliest possible opportunity.
- Refund: If a replacement is not possible or is not your preferred outcome, we will process a full or partial refund depending on the circumstances.
Please note, to be eligible for a refund or replacement, you must notify us within 48 hours of receiving your order and provide necessary details or images showing the issue.
Complaints Process
We value your feedback and always strive to improve our service. If you wish to make a complaint about any aspect of your order or our service, please contact us within 48 hours of receiving your flowers. Describe your concern in detail, including your order number and the date of delivery, so we can investigate thoroughly.
Upon receiving your complaint, our customer care team will acknowledge your query and aim to resolve it promptly — typically within 1-2 business days. We remain committed to finding a solution that ensures your experience with Earls Court Flowers is always a positive one.
Trusted Local Florist in Earls Court
As an established florist in Earls Court, we are proud to serve our community with beautiful flowers and a reliable, personal service. We thank you for choosing Earls Court Flowers for your floral needs and for trusting us to deliver only the best for you, your family, and your business.
If you ever have questions or concerns regarding our Returns, Refunds & Complaints policy, please reach out through our usual contact channels. We appreciate the opportunity to assist you.
